Return Policy
At Kiddiwinks, we strive to ensure that our customers are satisfied with their purchase of preloved books. However, if you encounter any issues with your order, please review our return policy below.
Return Eligibility
We carefully inspect all books before listing them on our website to ensure they are in good to excellent condition. However, since these are preloved books, some may contain the name of the original user or library labels on the front page. This is part of the nature of preloved books and cannot be avoided. If you receive a damaged or incorrect book, you may be eligible for a return. To initiate the return process, a box-opening video must be provided as evidence of the damage. Returns will not be accepted for books that have been used or read after delivery.
Return Window
You must contact us within 24 hours of receiving the package to report any issues. If you are out of the country, the person receiving the package on your behalf must inspect it and report any concerns within 24 hours of delivery.
Return Process
To initiate a return, please contact us via our Instagram page or WhatsApp with the necessary images and videos as proof of the issue. Our team will review your request and respond within 24 working hours, excluding holidays.
Return Shipping
If the package is returned to us due to reasons such as an incorrect address, phone number, or recipient unavailability (e.g., phone switched off or door closed), the customer is responsible for covering the return shipping charges. If the parcel needs to be resent, the customer will also bear the reshipping costs.
Refunds and Store Credits
In cases where a return is approved, we generally provide store credits for the amount of the returned books. These credits can be used for future purchases on our website. If the customer opts to return the package, they will be responsible for the shipping charges.
Non-Returnable Items
Books that have been used, read, or otherwise handled after delivery are not eligible for return. Please refrain from using the book if you plan to return it.
Important Note
Returns must be completed within 48 hours of initiation. Please ensure that the book remains unused and in the same condition as when it was received. We do not accept returns after the book has been used by children or if it is returned outside the designated timeframe.
