At Kiddiwinks, we strive to provide efficient and reliable shipping services across India. Below are the details of our shipping policy:
Shipping Locations
We offer shipping to all locations across India through our website. For international orders, customers are requested to connect with us via personal chat, as international shipping is handled on a case-by-case basis.
Shipping Providers
We are partnered with multiple logistics providers. However, our primary shipping partner is India Post, as they are able to reach both urban and rural areas across India. It is important that customers provide the correct postal pin code during checkout to ensure smooth delivery.
Shipping Charges
We offer free shipping on all orders with a cart value of ₹500 or more across India. For orders below ₹500, shipping charges will be applicable based on the region and weight of the package.
Processing Time
Once an order is placed, it typically takes 24 to 48 working hours to process and prepare the order for shipment. Please note that processing does not take place on Sundays or government holidays.
Delivery Time
Delivery times may vary depending on the location:
For South India, orders are generally delivered within 2 to 3 days of dispatch, except for very remote areas.
For North India and other regions, orders typically takes minimum 5 to 7 working days for delivery.
Tracking Information
Once your order is dispatched, tracking details will be sent to the email address you provided during checkout from admin@kiddiwinks.in. Please ensure to check your spam folder if you do not see the email. You can track your package using the India Post website with the tracking ID provided.
Important Note: The tracking website will only update once the parcel reaches the next destination. If your parcel appears to be stuck at a specific location for an extended period, this is because the website has not yet updated. We request that customers regularly check their tracking to ensure the parcel is moving as expected. If you notice any issues—such as the parcel being returned due to an incorrect address, routed incorrectly, or a delivery attempt failure (e.g., door closed or recipient unavailable)—please contact us immediately so that we can raise a complaint and take appropriate action.
Packaging
We take great care in packaging our books to ensure they arrive safely. Our experienced dispatch team uses all necessary precautions to minimize the risk of damage during transit. We have received minimal reports of damages thanks to our diligent efforts.
If you have any further questions regarding our shipping policy, feel free to reach out to us at admin@kiddiwinks.in.
